Check Our UK Duty Drawback For eCom Brands
UK customs relief

Returned Goods Relief
in the UK

Bring qualifying UK goods home without paying import duty twice.

Person checking returned goods relief on a laptop

Returned goods should not become a second duty bill.

Returned Goods Relief (RGR) is a UK customs provision that removes import duty and VAT when goods previously exported from the UK return to the country.

Goods come back

Customer returns, repairs, exhibitions and other exported goods may qualify when they are re-imported.

Evidence matters

Export declarations, import records and product identity evidence help demonstrate that the goods are the same.

Cash stays working

A reliable RGR process can reduce avoidable landed costs and make cross-border returns easier to manage.

How Returned Goods Relief Works

RGR is about connecting the outbound movement to the return. TDR helps you turn fragmented shipment data into a clear, supportable claim position.

Check your eligibility
01

Identify the export

Find the original UK export and confirm when the goods left the UK.

02

Match the goods

Use commercial, product and transport records to link the returning goods to that export.

03

Declare the return

Apply the correct relief on the UK import declaration and retain the supporting evidence.

Already returned without applying RGR?
Don’t worry. Keep all your documentation and let us know. We will contact Customs on your behalf and sort it out.
Contact TDR

Could your goods qualify?

The details of the export, ownership, condition and timing all matter. Start with a quick review of your UK movements.

Start the questionnaire
F.A.Q

Returned Goods Relief Questions

Returned Goods Relief (RGR) is a UK customs provision that removes import duty and VAT when goods previously exported from the UK return to the country. It is designed to prevent businesses from paying import duties twice on the same goods.

To qualify for RGR, the goods must have been exported from the UK, must be the same goods being returned, and must not have been materially altered while abroad. Additionally, proper documentation and evidence of the original export and return are required.

To claim RGR, you will need to provide the original export declaration, import records, invoices, transport documents, product identifiers, and any other evidence that demonstrates the goods are the same as those originally exported.

Evidence can include the original export declaration, import records, invoices, transport documents, product identifiers and records showing that the goods have not been materially changed.

TDR can review your shipment data and operating process to identify potentially eligible movements and the evidence needed to support future declarations and recovery opportunities. Thanks to our access to HRMC database, we pull down all necessary data so that we only require from you documentation to substantiate the claim.

Make every return work harder for your business.

Understand your Returned Goods Relief opportunity.

Complete the questionnaire or speak to our customs experts to see if your goods qualify for RGR.

Contact Us Book a call with us DM us on LinkedIn

You may also like

Explore related TDR services built for returns, customs recovery, and international duty mitigation.

UK Duty Drawback

Recover Import Duties on Returns in the UK

EU Duty Drawback

Reclaim Import Duties on Returned Goods in the EU

US Duty Drawback

Reclaim US Import Duty On Exported Goods

Latest from the blog

Contact us