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Returned Goods Relief (RGR)

Bring EU Goods Back Home Duty-Free

Your EU-origin goods are coming home. Make sure you do not pay duty or VAT on them again.

Person checking returned goods relief on a laptop

Bring It Home For Less

Returned Goods Relief (RGR) can provide duty-free and VAT-free treatment for qualifying goods returned to the European Union under Union Customs Code Article 203. The key is proving the goods qualify and supporting the claim with the right documentation.

Goods return to the EU

Customer returns, rejected shipments and other qualifying goods may be eligible for duty-free and VAT-free treatment when they come back to the European Union.

The proof follows the goods

Export records, invoices, transport documents and product identifiers can help demonstrate what left the European Union is what returned.

Don't pay duty unnecessarily

A well-managed RGR process can help prevent avoidable duty and VAT costs and keep returned inventory moving efficiently.

How Returned Goods Relief Works

01

Trace the original export

Identify when and how the goods left the European Union using export invoices, bills of lading, air waybills, export declarations or other supporting documentation.

02

Prove the goods qualify

Match the returned merchandise to the exported goods and confirm that it was not advanced in value or improved in condition while abroad.

03

Support the duty-free entry

Prepare the appropriate RGR claim and supporting declarations and evidence required to substantiate duty-free and VAT-free treatment under Union Customs Code Article 203.

Already paid duty on returned goods?
Don't assume the opportunity is lost. Keep your import, export and product documentation and let us review whether a recovery opportunity may exist.
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F.A.Q

Returned Goods Relief (RGR) Questions

Returned Goods Relief refers generally to merchandise that was exported from the European Union and is subsequently returned to the European Union. Under Union Customs Code Article 203, qualifying goods may generally be returned duty-free and VAT-free when they were not advanced in value or improved in condition while abroad.

The principal provision is Union Customs Code (UCC) Article 203. It provides duty-free and VAT-free treatment for goods exported from the customs territory of the Union and returned to Union territory, without having been advanced in value or improved in condition abroad. The provision also covers goods returned within three years after exportation, subject to the applicable requirements.

Not necessarily. Goods that were previously in free circulation in the EU can qualify for RGR when returned within three years after exportation from the European Union, provided the other requirements are satisfied. For EU-origin goods, evidence establishing Union origin may strengthen your claim.

Yes, goods must generally be returned within three years from the date of export from the European Union. This period may be extended under special circumstances as determined by EU customs authorities.

Generally, no. Merchandise must not have been advanced in value or improved in condition by a process of manufacture or other means while abroad. However, treatment necessary for repair or to keep the goods in good condition, handling that only alters appearance, or treatments to address unsuitability for intended use may be permissible under UCC Article 203.

Not necessarily. EU customs guidance recognizes that mere repackaging, when it does not alter the merchandise or otherwise advance its value or improve its condition, may be permissible under Union Customs Code Article 203. The specific facts and nature of the foreign operation must be evaluated.

Documentation must be attached to the outside of the parcel and marked as Customs Documents. Depending on the circumstances, supporting evidence can include the export declaration authenticated by EU customs, Form INF3 (returned goods information sheet) stamped and signed by customs, proof that goods have not been altered, and confirmation that the merchandise was not advanced in value or improved in condition abroad. Additional evidence may be required depending on the origin and value of the merchandise.

Documentation must be attached to the outside of the parcel and marked as Customs Documents. Depending on the circumstances, supporting evidence can include the export declaration authenticated by EU customs, Form INF3 (returned goods information sheet) stamped and signed by customs, proof that goods have not been altered, and confirmation that the merchandise was not advanced in value or improved in condition abroad. Additional evidence may be required depending on the origin and value of the merchandise.

The importer or declarant should be prepared to substantiate the claim to EU customs authorities. EU guidance states that RGR does not simply mean that duty and VAT are automatically waived; the importer must be prepared to demonstrate that the merchandise satisfies the applicable requirements or otherwise pay the applicable customs duties and VAT.

Yes, in certain circumstances. Union Customs Code Article 203 allows goods other than products of the European Union to qualify when returned within three years after exportation from the European Union, provided they were not advanced in value or improved in condition abroad and the applicable documentary requirements are satisfied.

Make every return work harder for your business.

Understand your Returned Goods Relief opportunity.

Complete the questionnaire or speak to our customs experts to see if your returned goods may qualify for duty-free and VAT-free treatment.

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